What was covered:
As pharmacy benefits become more complex, members are increasingly overwhelmed and uncertain about how to make the best possible decisions. Minimizing disruption and maximizing engagement are critical to ensure smooth and successful member transitions. This panel explored challenges members face and highlights communication strategies, tools, and resources designed to simplify decision-making and help members optimize their pharmacy benefit.
This moderated panel:
- Explained how our proactive approach to communication and support minimizes member disruption and maximizes member engagement with their pharmacy benefit and enables best choices
- Demonstrated how we are supporting members through critical plan transitions