Patient Care
Delivering whole-person care with a personal touch for patients with complex, chronic conditions helps improve outcomes and keep payor costs low.
95% CVS Specialty overall patient satisfaction |
The enhanced CVS Specialty model provides a comprehensive view of patients with complex care needs and offers unmatched network access, proactive care management, complete infusion care and connected digital tools. Our integrated pharmacy benefit management, specialty, and retail pharmacy model offers patients greater convenience and support by moving beyond the traditional standalone specialty model to address the challenges of patient care. Patients can access their medications where they prefer without giving up the comprehensive clinical support they need from our specialized pharmacists and nurses dedicated to specific conditions.
Would you like to learn more about how we can maximize your specialty cost savings? | Contact us |
Would you like to learn more about how we can maximize your specialty cost savings? |
Contact us |
95% CVS Specialty overall patient satisfaction |
Unmatched access
Specialty Connect offers members convenient access to specialty pharmacy services, with skilled clinical care and counseling provided by our Specialty CareTeam. Patients can drop off or pick up specialty prescriptions at more than 9,900 CVS Pharmacy locations, or choose to have medications delivered to their homes or a location of their choosing.
Regardless of where they choose to obtain their medication, they receive comprehensive clinical support from over 11,000 colleagues within CVS Specialty and specialty operations. Patients can also synchronize all of their non-specialty prescriptions for pick up on the same day, which can help provide extra support to the many specialty patients who also take non-specialty medications.
16% of new autoimmune patients start at retail |
97% value choice in how they receive their medication |
16% of new autoimmune patients start at retail |
97% value choice in how they receive their medication |
Did you know?
Using Specialty Connect, these patients have convenient access to specialty medications without having to contact a specialty pharmacy separately.
Did you know?
Using Specialty Connect, these patients have convenient access to specialty medications without having to contact a specialty pharmacy separately.
Proactive care management
AccordantCare has highly skilled nurses with deep experience helping patients manage chronic, complex and rare conditions. Together with multi-disciplinary CareTeams they help support patients through some of the most difficult times in their lives, so they get the most from their care. They do this by helping patients manage their conditions, close potential gaps in care and avoid costly complications that can derail care, improving health outcomes and while also helping control client costs.
AccordantCare helps improve health outcomes while decreasing payor costs:
11% fewer hospital admissions |
>$2,100 savings per engaged member per year |
11% hospital admissions |
$2,158 savings per engaged member per year |
We use Epic, one of the largest electronic health record vendors in the industry, to help improve connectivity with health systems and more than 372K providers.
Patients with complex, chronic conditions have specialized, often unique needs and challenges. |
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Patients with complex, chronic conditions have specialized, often unique needs and challenges.3 AccordantCare nurses bring hands-on advocacy to help patients navigate these conditions while optimizing costs for payors.
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Complete infusion care
Coram nurses support 200K+ patients annually |
Coram nurses support 200K+ patients annually |
Coram, a CVS Health company, delivers nutrition and infusion therapies and education and support services through its specially trained, high-acuity nurses that are designed to support better clinical outcomes and lower overall health care costs for payors. Coram nurses conduct visits in patients’ homes or at one of Coram’s nationwide ambulatory infusion suites. Coram is the only national home infusion provider to have earned The Joint Commission’s Gold Seal of Approval for Home Care Accreditation.
↓4.51% unplanned patient readmission rate |
94% positive patient satisfaction past 9 years |
↓4.51% unplanned patient readmission rate |
94% savings positive patient satisfaction past 9 years |
Connected digital tools
Innovative digital tools provide a more accessible, connected, and personal health experience, and intelligent medication monitoring delivers personalized interventions throughout the duration of a patient’s treatment, in their preferred channel, to ensure appropriate adherence while mitigating waste for overall health care savings.
Patients can manage their specialty medications in real-time using the CVS Specialty mobile app, which offers convenience and adherence support with features such scan to refill and medication reminders. Patients can also use secure messaging to contact their CareTeam with any questions. In 2020, we sent 25M outbound secure messages across 36 conditions. Additional tools supporting care management and improved experience include symptom tracking, wearables and remote monitoring. Digital tools help patients get the support they need, when they need it, in a convenient, accessible environment for better costs and care.
86% of specialty patients have opted in to receive secure messaging |
84% of new specialty patients engaged with secure messaging are optimally adherent |
86% of specialty patients have opted in to receive secure messaging |
84% of new specialty patients engaged with secure messaging are optimally adherent |
CVS Specialty continues to invest in digital innovation, investing $50M over the past 5 years.
The combined power of member engagement through digital tools, our ongoing innovation, and the care provided by AccordantCare’s specially trained teams is how the unique CVS Specialty model helps members self-manage their conditions, improve clinical outcomes, and avoid downstream costs such as adverse events and hospital visits.
Have a question about our Specialty programs? Ask Us
Adherence results are based on CVS Caremark data. Actual results may vary depending on benefit plan design, member demographics, programs implemented by the plan and other factors. Client-specific modeling available upon request.
Actual results may vary depending on benefit plan design, member demographics, programs implemented by the plan and other factors. Client‐specific modeling available upon request.
All data sharing complies with applicable law, our information firewall and any applicable contractual limitations.
Data source, unless noted otherwise, CVS Health Enterprise Analytics, 2021.
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