Patient Care

The enhanced CVS Specialty model provides a comprehensive view of patients with complex care needs and offers unmatched network access, proactive care management, complete infusion care and connected digital tools. Our integrated pharmacy benefit management, specialty, and retail pharmacy model offers patients greater convenience and support by moving beyond the traditional standalone specialty model to address the challenges of patient care. Patients can access their medications where they prefer without giving up the comprehensive clinical support they need from our specialized pharmacists and nurses dedicated to specific conditions.
 

Unmatched access

Specialty Connect offers members convenient access to specialty pharmacy services, with skilled clinical care and counseling provided by our Specialty CareTeam. Patients can drop off or pick up specialty prescriptions at more than 9,900 CVS Pharmacy locations, or choose to have medications delivered to their homes or a location of their choosing.Where allowed by law. In-store pick up is currently not available in Oklahoma. Puerto Rico requires first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty and certain services are only accessed by calling CVS Specialty directly. Certain specialty medication may not qualify. Services are also available at Long’s Drugs locations. They can also change their preferred delivery or pick-up location temporarily if traveling and as frequently as needed. 

Regardless of where they choose to obtain their medication, they receive comprehensive clinical support from over 11,000 colleagues within CVS Specialty and specialty operations. Patients can also synchronize all of their non-specialty prescriptions for pick up on the same day, which can help provide extra support to the many specialty patients who also take non-specialty medications.

Proactive care management

AccordantCare has highly skilled nurses with deep experience helping patients manage chronic, complex and rare conditions. Together with multi-disciplinary CareTeams they help support patients through some of the most difficult times in their lives, so they get the most from their care. They do this by helping patients manage their conditions, close potential gaps in care and avoid costly complications that can derail care, improving health outcomes and while also helping control client costs.

AccordantCare helps improve health outcomes while decreasing payor costs:

We use Epic, one of the largest electronic health record vendors in the industry, to help improve connectivity with health systems and more than 372K providers.www.epic.com, 2020.

Complete infusion care

Coram, a CVS Health company, delivers nutrition and infusion therapies and education and support services through its specially trained, high-acuity nurses that are designed to support better clinical outcomes and lower overall health care costs for payors. Coram nurses conduct visits in patients’ homes or at one of Coram’s nationwide ambulatory infusion suites. Coram is the only national home infusion provider to have earned The Joint Commission’s Gold Seal of Approval for Home Care Accreditation.
 

Connected digital tools

Innovative digital tools provide a more accessible, connected, and personal health experience, and intelligent medication monitoring delivers personalized interventions throughout the duration of a patient’s treatment, in their preferred channel, to ensure appropriate adherence while mitigating waste for overall health care savings.  
Patients can manage their specialty medications in real-time using the CVS Specialty mobile app, which offers convenience and adherence support with features such scan to refill and medication reminders. Patients can also use secure messaging to contact their CareTeam with any questions. In 2020, we sent 25M outbound secure messages across 36 conditions. Additional tools supporting care management and improved experience include symptom tracking, wearables and remote monitoring. Digital tools help patients get the support they need, when they need it, in a convenient, accessible environment for better costs and care.

CVS Specialty continues to invest in digital innovation, investing $50M over the past 5 years.

The combined power of member engagement through digital tools, our ongoing innovation, and the care provided by AccordantCare’s specially trained teams is how the unique CVS Specialty model helps members self-manage their conditions, improve clinical outcomes, and avoid downstream costs such as adverse events and hospital visits.

Have a question about our Specialty programs? Ask Us