Digital Tools

Using Technology to Support Optimal Outcomes, Deliver Cost Control.

We have built the technological infrastructure to deliver support to patients where and when they need it to better manage their condition and improve outcomes. Our innovative technology tools also enable CareTeams to offer targeted support tailored to each plan member’s unique needs, ultimately helping lower overall health care costs.

Secure Messaging

Digital innovations can help manage costs and care. For instance, chronic myeloid leukemia (CML) patients need to maintain greater than 90 percent adherence in the first year after diagnosis to have the best chance at remission.

Chronic myeloid leukemia secure messaging pilot

>90%
adherence required
in 1st year to achieve remission
Pilot participants 22%
more likely to be optimally
adherent
>90%
adherence required
in 1st year to achieve remission
Pilot participants 22%
more likely to be optimally adherent

Since introducing on-demand, secure, messaging between CVS Specialty CareTeams and patients, CVS Health has continued to expand the use and range of digital channels for patients to receive information about their care. As of January 2021, secure messaging is available to members across 36 complex conditions.

Wearable Technology

Building upon our digital foundation with secure messaging, we expanded the functionality of our digital tools and piloted a program for specialty patients with multiple sclerosis (MS) using a wearable sensor to capture additional data from the patient experience.

96%
uploaded daily health data
90%
percent actively used the tools
75%
completed a walk test
96%
uploaded daily health data
90%
percent actively used the tools
75%
completed a walk test

The app interprets movement and tracks symptoms and walk test results from a patient with MS. The CareTeam receives and reviews data from patients using the MS app and wearable device to help detect new or worsening symptoms, document event occurrences, and provide early indications of ineffective therapy or dosing. This helps improve clinical outcomes, providing a more complete patient profile to help support better results.

Symptom Tracking

Building on what we learned from the MS app, we piloted an oncology symptom tracking tool – enhanced with CareTeam support – to drive better outcomes and experiences.

The app is designed to help keep patients on appropriate therapies, ensure they can tolerate their therapy and manage side effects, direct them to needed care, and reduce emergency room admissions from side effects or symptoms.

4%
adherence among patients who digitally tracked symptoms
4%
adherence among patients who digitally tracked symptoms

CVS Specialty patients can track their symptoms in real time and have the option to connect with their CareTeam through secure messaging for personalized support. This on-demand support helps them navigate to the right level of care – ultimately helping improve outcomes and potentially lowering overall health care costs.

Want to learn more about the use of digital tools in care management? Ask Us