The Next Step in Our Evolution as a Health Care Innovation Company

How we plan to build a better, more affordable, and easier-to-use health care system through our partnership with Aetna

Female doctor with stethoscope
VIDEO (5:31)
May 22, 2018
Former President and Chief Executive Officer, CVS Health

In the context of our company’s evolution, we believe CVS Health has a much bigger role to play as a health care innovation company. The opportunity created by our partnership with Aetna is to deliver on a vision of building a better, more affordable, and easier-to-use health care system for all stakeholders—patients, providers, and payors. Together, our two companies are building a new model, one based on an open-source platform. Our goal is to make the products and services we create available to all patients and all payors in the market.

We look forward to bringing innovative new solutions to address some of the shortcomings in our current health care system, which was built for episodic care in a fee-for-service world. It was not designed to prevent illness or coordinate care for those with chronic disease. It does not meet the growing demands of consumers who are looking for more value, easier access, greater convenience, and expert help in making health care decisions.

The nearly 10,000 CVS Pharmacy locations are at the center of our strategy to transform care. The stores can become the new front door to health care. We will expand the services available in the pharmacy and MinuteClinic, as well as evaluate services that can be provided in the home.

We envision the stores as community-based resources where consumers can access services and also consult with knowledgeable individuals who are known and trusted by the patient and the family. Importantly, all of these services can and will complement and be integrated with the care provided by the patient’s physician and/or their medical team.

Our vision is to take advantage of our presence in thousands of communities across the country and redefine convenient access to high-quality care in lower cost, local settings. We’ll create an innovative new health care platform that is easier to use and less expensive for both consumers and payors. We’ll put consumers at the center of their care and in doing so, we’ll find ways to address the rising cost of care. I believe that in doing this, we will make a significant difference in the lives of millions of people across the country.

View more 2018 Forum highlights here.

(This page was updated on August 21, 2018)

How could access to convenient, lower-cost sites of care help members manage chronic conditions? Ask Us
VIDEO (5:31)
May 22, 2018
Former President and Chief Executive Officer, CVS Health

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Image source: CVS Health, 2018.