The Next Step in Our Evolution as a Health Care Innovation Company

How we plan to build a better, more affordable, and easier-to-use health care system through our partnership with Aetna

VIDEO (5:31)
May 22, 2018
President and Chief Executive Officer, CVS Health

In the context of our company’s evolution, we believe CVS Health has a much bigger role to play as a health care innovation company. The opportunity created by our partnership with Aetna is to deliver on a vision of building a better, more affordable, and easier-to-use health care system. The health care system was built for episodic care in a fee-for-service world. It was not designed to prevent or coordinate care for those with chronic disease or to meet the growing demands of consumers who are increasingly going to be looking for value, access, convenience, and help in making healthcare choices.

The nearly 10,000 CVS Pharmacy locations are at the center of our strategy to transform care. The stores can become the new front door to health care. We will expand the services available in the pharmacy and MinuteClinic, as well as evaluate services that can be provided in the home.

We envision the stores as community-based resources where consumers can access services and also consult with knowledgeable individuals who are known and trusted by the patient and the family. Importantly, all of these services can and will complement and be integrated with the care provided by the patient’s physician and/or their medical team.

Moreover, in an outcomes-based, risk-sharing world, we see an opportunity to help coordinate population health by providing information from the physician at the pharmacy counter.

Our vision is to take advantage of our presence in thousands of communities across the country and redefine convenient access to high-quality care in lower cost, local settings. We’ll create an innovative new health care platform that is easier to use and less expensive for both consumers and payers. We’ll put consumers at the center of their care and in doing so, we’ll find ways to address the rising cost of care. I believe that in doing this, we will make a significant difference in the lives of millions of people across the country.

View more 2018 Forum highlights here.

How could access to convenient, lower-cost sites of care help members manage chronic conditions? Ask Us
VIDEO (5:31)
May 22, 2018
President and Chief Executive Officer, CVS Health

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Image source: CVS Health, 2018.