Spoken Rx: New “Talking” Prescription Label App

New Feature in CVS Pharmacy App Developed in Collaboration with American Council of the Blind

BRIEFING
August 20, 2020

Furthering our commitment to help remove potential barriers to adherence, and make it easier for people to take their medication, CVS Health has developed a new feature for the CVS Pharmacy app for patients with visual impairments and those who cannot read standard print labels.

Spoken Rx is the first in-app prescription reader application to be developed by a national retail pharmacy.

By the end of 2020, 1,500 CVS Pharmacy locations will be equipped to affix radio-frequency identification (RFID) stickers to prescription vials. Spoken Rx in the CVS Pharmacy app, which can also be accessed through Siri or Google Assistant on a smartphone device, can scan the RFID label and read the prescription information out loud. This information, which is important for patient safety and adherence, currently includes patient name, medication name, dosage and directions, and will be enhanced to include additional information over the months to come. Spoken Rx will be available in all CVS Pharmacy locations by the end of 2021.

About Spoken Rx:

Pictogram of a CVS Health call center agent Enrollment in the program is seamless and can be done either over the phone or in store where a pharmacist can ensure the patient’s app is appropriately set up for the service
Pictogram of a hand cradling a CVS Health heart logo The service is free to patients using CVS Pharmacy
Pictogram of prescription app on a mobile phone The app can read prescription label information aloud in either English or Spanish

The in-app feature gives patients more flexibility and independence, providing the prescription information they need wherever and whenever they need it for a more seamless experience. The app is a result of collaboration between CVS Pharmacy and the American Council of the Blind, which worked with CVS and tested the technology throughout its development. Spoken Rx adds to the existing braille, audio, and large-print accessible prescription labels already available through CVS Caremark and CVS.com.

Pictogram of flag with the CVS Health heart logo Spoken Rx is a reflection of our long-term commitment to understand and help solve the non-adherence problem. It adds to other solutions we also provide to help enhance patient safety and increase adherence.

Other Innovations to Improve Adherence:

Pill bottle featuring the new CVS Health prescription label, with icons communicating the time of day when medications should be taken.

ScriptPath Prescription Management System

The ScriptPath prescription management system helps patients understand and manage their medications, improve the effectiveness of their medication regimens, and drive better patient safety and outcomes. The ScriptPath prescription schedule provides a consolidated view of a patient’s current CVS Pharmacy prescriptions, conveniently grouped into a recommended dosing schedule. The schedule also accounts for medications prescribed to be taken on an ‘as needed’ basis. The prescription schedule, new labels, and bag tags use colorful, visually appealing, and easy-to-understand icons to communicate what time of day medications should be taken — morning, midday, evening and bedtime.

Learn more about ScriptPath >

CVS Pharmacy SimpleDose box.

SimpleDose

For people who take multiple medications, SimpleDose groups them into a single prescription pack labeled with the patient’s name, medication name and description, date and time of day the medication is to be taken, and the dosage strength. All medications for a 30-day supply are packaged in a box and delivered to the patient’s home, or local CVS Pharmacy.

Learn more about SimpleDose >

For more information on Spoken Rx, please visit CVS.com/spokenrx.

Want to learn more about how we innovate to support your plan members? Ask Us
BRIEFING
August 20, 2020
THIS INSIGHT ADDRESSES

Data source, unless noted otherwise, CVS Health Enterprise Analytics, 2020.

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Image source: Licensed from Getty Images, 2020.