Point Solutions: Supporting Health and Wellness in a “New Normal”

July 28, 2020
Senior Vice President, CVS Health and Chief Medical Officer, CVS Caremark

New technological advancements and care models are changing the traditional health and wellness sectors. And, digital point solutions are especially relevant now given the COVID-19 pandemic, because plan members are looking for new ways to manage their health and well-being, and seeing a clinician in-person is challenging. For payors, health care point solutions can help improve workforce productivity, satisfaction and overall well-being while many of us adjust to the “new normal.”

However, with so many options on the market, it can be challenging to identify trusted solutions that best meet the needs of members.

At CVS Health, we have created a rigorous vendor evaluation and selection process that starts with identifying the specific areas of health and well-being that meet the clinical and cost management priorities of CVS Caremark clients, and where vendor point solutions are most likely to have a positive impact. Each selected solution then undergoes a rigorous clinical, data security, and business evaluation, which includes testing of the end-to-end consumer experience by a team of CVS Health clinicians.

Request more information on solutions offered through Point Solutions Management.

Last month, we announced five new vendors had completed the evaluation process and were available through Point Solutions Management – our full-service offering that enables CVS Caremark pharmacy benefit management (PBM) clients to simplify contracting, secure lowest price and monitor ongoing performance of third-party health care point solutions.

In total, CVS Health Point Solutions Management offers clients (and their members) access to ten vendors:

Personalized digital program based on cognitive behavioral therapy for reducing worry and anxiety.

Hello Heart
Helps members understand and improve their heart health. It offers an FDA-approved blood pressure monitor coupled with an app that tracks blood pressure readings, weight and physical activity, alerts for out-of-range hypertension, and has patient-enabled medication adherence reminders.

Hinge Health
A coach-led digital program for members with musculoskeletal conditions such as chronic back or joint pain. Hinge Health combines wearable sensor-guided exercise therapy with behavioral change through 1-on-1 health coaching and education to reduce chronic pain, opioid use, and surgeries.

Digital program for children and teens ages 8–17 that teaches users how to make healthier choices and lifestyle changes through weekly video coaching, in-app chat, messaging, games, and educational videos.

Logo of the Naturally Slim program

Naturally Slim
A digital behavior change program meant to reduce chronic disease risk of members, starting by changing their relationship with food. NS teaches members clinically proven skills to achieve and maintain weight loss, manage stress, sleep better, and move more.

A fully automated mobile and desktop app that uses cognitive behavioral therapy (CBT) to help patients dealing with poor sleep. CBT is meant to assist patients in changing unhelpful behaviors, improving emotional regulation, and developing personal coping strategies that target specific problems.

A caregiver support solution that guides families through the complexities of educational, financial, social, health, and legal demands related to caring for a loved one, no matter the age, stage, or concern. With a digital platform and team of expert advisors, Torchlight helps reduce stress and enhance caregiving outcomes.

Digital nutrition solution with integrated mental health skills-development and personalized health coaching that aims to change long-term behaviors that affect weight loss.

A digital training platform for mindfulness, stress resilience, mental well-being and performance. It addresses 12 different aspects of well-being and performance through 5-minute daily sessions and more than 250 mini-courses. Users have access to more than 2,000 video and audio sessions on demand, reinforced with ongoing tips, exercises and articles to improve employee health and happiness.

Digital weight loss and wellness program based on nutritional and behavioral science for weight management through coaching, community, customized food plans and tools to log food, activity and sleep.

As people look for ways to not only survive, but also thrive, in our “new normal,” demand for such point solutions will likely continue to increase.

We will continue to expand Point Solutions Management to meet growing client and member needs, including in weight loss, women's health, metabolic health, mental health and other categories that help to address social determinants of health.

Read more about Point Solutions Management or request more information about vendors offered through the program.

Originally published on March 15, 2020 and updated with new vendors on July 28, 2020. This content was first published on LinkedIn.

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July 28, 2020
Senior Vice President, CVS Health and Chief Medical Officer, CVS Caremark