New Rx Delivery Options, More Convenience

BRIEFING
June 28, 2018
Vice President and Chief Marketing Officer, CVS Caremark

Today’s consumers are accustomed to ordering everything from dinner to diapers online or from an app, and they expect timely, convenient home delivery. So why not their prescription medication? As part of our continued drive toward providing greater convenience and choice for your plan members, CVS Health now offers same-day and one- to two-day prescription delivery options from CVS Pharmacy locations across the country. Members whose plans include Maintenance Choice All Access have the additional option of on-demand delivery. They'll receive their order within four hours, seven days a week.

1-2 Day Same-Day On-Demand
  • All CVS Pharmacy customers
  • All CVS Pharmacy customers
  • Only for Maintenance Choice All Access members
  • Delivery within 1 to 2 days
  • Monday through Saturday
  • Monday through Friday: order by 4 p.m., receive by 8 p.m.
  • Weekends: order by 11 a.m., receive by 4 p.m.
  • Delivery within 4 hours
  • 7 days a week
  • $4.99
  • No charge for Maintenance Choice All Access members

$8.99

$7.00

Nationwide

Select Markets

Nationwide


1-2 Day

Same-Day

On-Demand
  • All CVS Pharmacy customers
  • All CVS Pharmacy customers
  • Only for Maintenance Choice All Access members
  • Delivery within 1 to 2 days
  • Monday through Saturday
  • Monday through Friday: order by 4 p.m., receive by 8 p.m.
  • Weekends: order by 11 a.m., receive by 4 p.m.
  • Delivery within 4 hours
  • 7 days a week
  • $4.99
  • No charge for Maintenance Choice All Access members

$8.99

$7.00

Nationwide

Select Markets

Nationwide

How it Works*

Members place and track orders using the CVS Pharmacy app.

Consumers can request a prescription filled or refilled through the CVS Pharmacy app, or over the phone. In addition to most maintenance and acute prescription medications, they can include select general merchandise items in their order. One- to two-day delivery is available to all consumers within a 50-mile radius of a CVS Pharmacy.

These new delivery options provide even greater flexibility and access to Maintenance Choice All Access members. In addition to pick-up at CVS Pharmacy and mail service delivery, Maintenance Choice All Access members have the added convenience of on-demand delivery available within a 10-mile radius of the pharmacy and for $7, within four hours. Also, one- to two-day delivery is available without charge for these members.

Members must be at home to receive their order. Packaging is designed to preserve privacy and prevent tampering.

Members place and track orders using the CVS Pharmacy app.

At CVS Pharmacy: Greater Convenience, Savings, Adherence

We’re adding these new delivery options to the list of pharmacy innovations we already offer to help patients and members manage their health needs as well as their busy lives.

ScriptSync synchronizes a member’s prescriptions to be refilled at the same time, in one easy pharmacy visit. It’s available to any patient filling three or more maintenance medications.

ScriptPath prescription management system includes labels with easy-to-understand iconography and a personalized, easy-to-follow prescription schedule providing a clear, concise dosing routine. The ScriptPath schedule is available upon request to anyone filling a prescription at CVS Pharmacy.

Real-Time Benefits enable a member, CVS pharmacist, and prescriber, to see member-specific formulary information including the cost of the prescribed drug, up to five clinically appropriate therapeutic alternatives to the prescribed medication that may be lower-cost, and the cost for each alternative.

Integrated Pharmacy Experience is an online portal that allows a patient to manage all their prescriptions filled through CVS Pharmacy with a single sign-on, making it easy to order refills, consolidate prescriptions, change delivery preferences and track orders.

Our focus with these innovations is on making prescription management easier for patients and members. We want to help overcome adherence barriers, improve condition management and thereby reduce overall costs of care for payors and their members. It’s all part of our purpose to help people on their path to better health.

Want to learn more about our pharmacy innovations? Ask Us
BRIEFING
June 28, 2018
Vice President and Chief Marketing Officer, CVS Caremark

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*Same-day delivery: Members must place an order by 4 p.m. to ensure same day delivery. If the pharmacy is closed when a member places his or her order, it will be delivered the following day. Delivery is limited to certain locations within a 10-mile radius of CVS Pharmacy locations. Available in Manhattan without charge. Member must be home to accept the delivery. As allowed by and in accordance with state guidelines and regulations.

On-Demand Delivery for Maintenance Choice All Access members: Subject to extenuating factors, delivery time is anticipated to be four hours of order being placed. Member must be home to accept the delivery. Member will be obligated to pay a delivery fee. CVS Pharmacy’s delivery charge will be no more than $12 per delivery but CVS Caremark is applying a credit in the amount of $5 per delivery, which is intended to be a client credit, as described in your prescription benefit agreement. Not available in New York City.

One- and two-day delivery: Available in Boston, Manhattan, Philadelphia, District of Columbia, Miami, San Francisco. Delivery may not be available at every address or from all CVS Pharmacy, CVS Pharmacy in Target, CarePlus CVS Pharmacy and Navarro locations.

Delivery cannot cross state lines.
 

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Image sources:
Licensed from Getty Images, 2018.
CVS Health Creative Resource Library, accessed 2018.

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