Leading the Change

A Transformative Moment in Health Care

Illustration of a CVS pharmacy in a busy neighborhood
VIDEO (1:48, 2:15)
November 28, 2018

Derica Rice, President, CVS Caremark, addresses how our new combined organization will better serve PBM clients and members

The combination of CVS Health and Aetna is a transformative moment for our company and the industry, and a continuation of our evolution as a health care innovation company. Our goal is to transform the health care experience by utilizing our combined capabilities to build a new health care model that is easier to use, less expensive, and puts consumers at the center of their care. 

For our pharmacy benefit management (PBM) clients, the new combined organization will deliver greater value as well as continued service excellence. Moreover, our expanded capabilities, and deeper understanding of plan members and payor priorities, will enable us to further enhance our clients’ performance. 

Today’s health care system faces significant challenges. It is often confusing and hard to navigate and places a significant, and growing, burden on consumers. This has resulted in an expensive and fragmented system that is ripe for disruption and innovation.

CVS Health executive leaders share their perspective on the company’s evolution as a health care innovator

Our new model will have a community focus, engaging plan members with the care they need, when and where they need it. Our goal is to make a complicated system simpler and help people achieve better health at a lower cost. 

With our community presence, comprehensive database and advanced analytics, we are able to identify and deliver ‘next best step’ interventions for the most impact. By placing consumers at the center of their health care decisions through a much more connected system, we will make it easier for them to access the information, resources and services they need. Our connectivity with providers and members supports better coordination of care and greater engagement, and facilitates improved adherence to prescribed regimens. We can therefore enable more effective treatment of the whole patient based on a more complete picture of their health. This will benefit patients through earlier interventions and better-connected care, leading to better health outcomes and helping to lower medical costs. 

Our initial focus will be on the chronic conditions that drive most health care spending. We’ll use our local presence to expand screening offerings and provide a range of services to help patients self-manage conditions such as diabetes, hypertension, hyperlipidemia, and asthma. We will utilize data from digital apps and connected devices that remotely monitor key health vitals to help the care team better support the patient, coordinate care, and even prevent costly adverse events. 

We have put the foundational pieces for our new health care model in place. In the coming months, the company will introduce the first of its new programs and services designed to increase access to care, improve health outcomes and reduce medical costs.

Health care delivery is changing rapidly, and CVS Health is proud to be in the vanguard of that change. Our new combined company is ideally placed to bring about transformation in health care by challenging the status quo with new technologies, business models and partnerships. In doing so, we will help address the issues our health care system is facing, and we’ll be able to offer better care and convenience at a lower cost for patients and payors.

Evaluating how pharmacy services can help your members manage chronic conditions? Ask Us
VIDEO (1:48, 2:15)
November 28, 2018

Explore Programs


Investing in adherence helps reduce overall health care costs and drive better health outcomes.

Health Engagement Engine

This proprietary technology platform powers our integrated model, transforming data into actionable interventions for better outcomes.

Transform Care

Help to improve health outcomes and reduce overall cost of care with condition-specific management programs.

Source: CVS Health Enterprise Analytics, 2018, unless otherwise noted.

CVS Health uses and shares data as allowed by applicable law, and by our agreements and our information firewall.